Frequently asked questions
When is the latest I can place my order?
All orders must be placed at least 14 business days in advance prior to event.
How long do the cookies stay fresh?
Our cookies are made from scratch with no preservatives. They can stay fresh up to 7-10 days after being baked; preferably kept in a coolo dry place in an airtight container.
Detailed list of ingredients used for cookies: European-style butter, sugar, organic eggs, vanilla, baking powder without aluminum, sea salt, and unbleached all-purpose flour.
Detailed list of ingredients for royal icing: meringue powder, vanilla, purified water and Wilton food coloring.
Cookies are made in a kitchen that handles nuts, dairy, citrus and gluten. Please do not purchase if you have an allergic reaction to such.
Do you have a discount for bulk orders?
For drop cookies and naked sugar cookies, yes!
For custom sugar cookies there is none due to the labor intensive nature of the product.
Since our custom sugar cookies are handmade and we use top quality ingredients that are imported and organic, we do not offer discount on iced orders. Please keep in mind we include in our prices expenses, material, and labor into our price. We believe, with the care put in each cookie and the quality of ingredients, our pieces are still low compared to others.
Can you throw in an extra cookies for free?
Due to the fragile nature of our cookies, every 3 inch cookie or larger will be individually packaged in a cellophane bag to ensure safe arrival.
We do recommend to order a few extra cookies for your event for "just in case".
Does payment secures availability and process of order?
Yes. If inquiries about dates and cookie details are discussed in any form of communication at any time prior to event, this does not guarantee a spot in our production schedule. All orders must come to a final transaction with payment.
Need a Rush Order?
Store policy dictates a 14-business day notice before event for all cookie orders. Our shipping business days are Monday through Friday. We do not ship on Saturdays. Any order placed less business days than stated before event is considered as a "rush" order and it will require a $25.00 rush delivery surcharge. An invoice for Priority Mail Express Shipping will be sent to customer for payment before shipping label is printed.
Depending on availability, please keep in mind that it takes at least 5-7 business days for your order to process and ship. Delivery time is dependant on USPS time and its not guaranteed. All orders are processed Wednesday-Fridays. They are shipped every Monday; no later than Tuesday.
If there are any questions, please don't hesitate to contact me.